REFUND AND RETURN POLICY

Refund Policy

If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at  888.548.2525 (Tоll Free) or 415.668.8152 (Canada) so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and refused in order to get proper replacement for no charge.

If your order came in and it was not what you ordered, you can return it for a full refund by sending us back the merchandise. If the order was our mistake you will receive a full refund. If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a possible 25% restocking fee.

We strive to have 100% customer satisfaction and realize that problems can occur with merchandise during shipping. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver.

Return Policy

My Sauna Store does not except any returns. Once you place your order please make sure that’s what you want. There will be no returns or exchanges. Unless it was the fault of My Sauna Store and the wrong merchandise was sent. In that case we will pick up the product and send you a new one as soon as possible.